Cookies Policy

We may collect information about your device, including, where available, your IP address, operating system and browser type to enable certain features of the website to work, for system administration and to report aggregate information to our advertisers. This is statistical data about browsing actions and patterns, it does not identify any individual.

For the same reason, we may obtain information about your general Internet usage by using a small file of letters and numbers (known as a cookie) which is stored on your device if you agree. Cookies contain information that is transferred to your device. Cookies help us to assess how you use our website and also how we can improve our website. This means we have the information we need to regularly evaluate whether our website meets your needs. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can’t access some aspects of our website, or that parts of the website don’t function in the way you might expect them to.

We are required to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact

Our cookies store user contact details in a temporary session cookie which deletes the information once you finish the sample ordering process or close down your browser.

We use

  • strictly necessary cookies which are required for the operation of the site including for logging in or paying for goods or services;
  • analytical/performance cookies, which recognise and count the number of visitors and see how visitors move around the site;
  • functionality cookies which are used to recognise you when you return to the site and enable content to be personalised for you, greet you by name and remember your preferences
  • targeting cookies which record your visits to the website, pages visited and links you have followed to make the website and advertising more relevant to your interests. (We may also share this information with third parties for this purpose.)

For more information about the individual cookies we use and the purposes for which we use them please see the table below:



More information


This is stored when a user accepts the cookie policy message on to prevent the banner from appearing in consecutive page visits.

The value is the date the policy was accepted.


This is stored when a user choses a regional site and is used to automatically redirect the user to their regional site upon visiting

The value is an identifier specifying the regional site that was chosen by the user.


Provides a mechanism to store the sample basket cart items.

A shopping cart of items added to the sample basket.


Used to track the visitor type that was selected on the hub page of certain regional sites. (eg homeowner, tradesperson)

This controls content that is displayed across the website and can be used for marketing purposes.


To identify repeat visits from a single user

10 year expiry

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Used by Google analytics on assumes uses Google Analytics to track usage of fonts hosted by their services.


Used to uniquely identify a browser session.

Non-persistent. Deleted when session ends.


Used by Amazon web services to support elastic load balancing.

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Used by Google Analytics to distinguish, session’s users, new sessions/visits, interoperability with urchin.js, store traffic source and visitor level custom data. analyticsjs/cookie-usage

The information set out above, relates to the cookies that we set on our website. In addition to these cookies, our website also uses third party cookies which are set by a domain other than our website.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies. These cookies are likely to be analytical/performance cookies or targeting cookies.

Our website uses third party cookies from:

  • Hub Spot; and
  • Google

If you require further information about what those cookies are or how they are used, you should contact those providers directly.

You may block cookies by activating the setting on your browser which allows you to do so. However, if you select this setting you may be unable to access or use certain parts of our site. If you would like further information about how to change your browser settings, and abort cookies in general, you can visit

Except for strictly necessary cookies, all cookies will expire after 30 days from the date they are set.